Refund and Returns Policy
Effective Date:
At whopify.io, we strive to ensure customer satisfaction. This Refund and Returns Policy outlines the terms under which refunds and returns are accepted.
1. Refund Eligibility
We accept refund requests under the following conditions:
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The product is defective or damaged upon delivery.
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The product does not match the description on our website.
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Refund requests are made within [Insert Timeframe, e.g., « 30 days »] of purchase.
2. Non-Refundable Items
The following items are not eligible for refunds:
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Digital downloads or software licenses once accessed or used.
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Products marked as « Final Sale. »
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Any items outside the stated refund timeframe.
3. Returns Process
To request a return, please follow these steps:
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Contact us at support@whopify.io with your order details and reason for return.
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Wait for our team to approve your return and provide return instructions.
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Send the product back to us in its original packaging, along with proof of purchase.
Note: The customer is responsible for return shipping costs unless the return is due to our error.
4. Refund Process
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within [Insert Timeframe, e.g., « 7 business days »], and the amount will be credited back to your original payment method.
5. Contact Us
For questions or concerns about refunds and returns, contact us at:
Email: support@whopify.io